Shipping Protection

Orders placed after 12 PM AEDT on Wednesday, 20th December, will be dispatched from Monday, 30th December. We appreciate your patience and understanding during this festive period. Wishing you a very Merry Christmas!

Holiday Cut-Off Dates 2024

Order by these dates to get your outfit in time for Christmas:

Standard Shipping:
VIC, SYD, ACT: 20th Dec
QLD: 19th Dec
TAS: 16th Dec
WA: 13th Dec
NT: 6th Dec

Express Shipping
VIC, SYD, QLD, WA, NT, ACT, TAS: 20th Dec (must order before 12 pm AEDT)

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Once you have placed your order, we here at Pilgrim will work tirelessly to get your order to you as soon as possible. Orders placed before 12pm (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day (excludes public holidays)

Please note that the below shipping estimates are intended as a guide only and are subject to potential delays beyond our control.

*Updated shipping terms from 10/07/2024.

Australian Standard Delivery

Flat shipping fee of $11.00 for orders under $120 (2-8 business days*) after dispatched. 

Free standard shipping on all orders over $120.

Australian Express Delivery

Flat shipping Fee $16.00 for orders under $120 (1-4 Business Days*) after dispatched. 

Upgrade to Express Shipping for $10 on orders over $120 (1-4 Business Days*) after dispatched. 

International Delivery

A flat shipping fee of $24.95

You will receive your order in approximately 7- 15 business days.

We deliver to the following countries outside of Australia:

New Zealand, Greece, Hong Kong, Canada, Ireland, Japan, USA, Italy, Malaysia, UK, Monaco, Singapore, Austria, Netherlands, Thailand, Belgium, Norway, Vanuatu, Croatia, , Poland, Vietnam, Denmark, Spain, South Africa, Finland, Sweden, Israel, France, Ireland, Saudi Arabia, Germany, China, United Arab Emirates.

Please note: Your order may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. You are responsible for any custom clearance charges applicable to your order (if any). Please refer to your local customs authority for more information.

RETURN POSTAGE

Customers are required to pay return postage. Pilgrim is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to Pilgrim. In the case of a missing package, if the package was not sent tracked a return will not be offered. 

Shipping Terms:

Authority To Leave is a default option selected by Pilgrim Clothing for all orders. If your home is unattended the parcel will be left in a safe place on the premises. If there is not a secure area to leave your purchase, or your address is a unit, a card will be left authorizing you to collect the item form your nearest Australia Post Office. Please indicate to Pilgrim if this option is not suitable.

We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.

*Please note that shipping estimations do not factor in the date of dispatch.

*Deliveries to Western Australia, Northern Territory & regional areas may take up to 4-8 working days.

Although express services are fast, unfortunately Pilgrim cannot guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.

*Please be aware that we cannot take responsibility for any lost or damaged packages

Still can’t find what you’re after? Check out our FAQs page for a list of answers to our most commonly asked questions.